Friday 11 March 2016

Edward Troup says the key challenge is reputation


Edward Troup of HMRC has just spoken at the Irish Tax Institute Global Tax Conference in Dublin.

Here are some of the key messages he gave from the perspective of tax administration.

We are collecting the money that pays for public services, and the wealth and welfare of our citizens.

We must respond to citizens in order to maintain the license to operate. There has been a decline in confidence.

The demands are not just to provide good service, but good outcomes.

We have opportunities with respect to:
  • Data
  • Making tax digital

But we have internal risks around resources, capacity and capability.

But we do have to regard this as global issue. We shouldn’t just expect other countries to respond to changing rules. There is a role for “us” in capacity building. That means all of us have a role to play.

Stability, certainty and getting the right amount of tax is hopefully what we are all working towards.

What can get in the way is behavior of taxpayers and tax advisors.

MNEs have a responsibility to think about tax in the same way they do everything else they do, in context of corporate behavior.

Disputes will increase, and dispute resolution will remain an important role.

The issues are global, and the solution will come from partnership towards a common end.


The key challenge for HMRC is meeting the demands of our customers. That means HM Treasury and taxpayers.


What we need to achieve, in one word, is REPUTATION.

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